Fresno-Madera Long-Term Care Ombudsman

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. All Ombudsman services are free and complaints are confidential.

Complaints may include but are not limited to:

  • Violation of residents’ rights or dignity
  • Physical, verbal, mental, or financial abuse
  • Poor quality of care
  • Dietary concerns
  • Medical care, therapy, and rehabilitation issues
  • Medicare and Medi-Cal benefit issues
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints

Contact your local Long-Term Care Ombudsman Program, the Long-Term Care Ombudsman CRISIS line at 1-800-231-4024 or your local police or sheriff’s department.

  • Fresno Police Department: 559-621-7000
  • Fresno County Sheriff: 559-600-3111
  • Madera Police Department: 559-675-4200
  • Madera County Sheriff: 559-675-7770

The Fresno-Madera Area Agency on Aging provides support and funding to Valley Caregiver Resource Center to facilitate the Fresno-Madera Long-term Care Ombudsman Program. This program also provides community presentations for caregivers, mandated reporters, and the public to inform how to identify, report, and prevent elder abuse, neglect, and exploitation. For more information, please visit